FM helpdesk administrator

Job description

ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

We enable customers to embrace a lower carbon, more efficient and increasingly digital world. Our customers benefit from our energy efficient and smart building solutions, the provision of effective and innovative services, the transformation of neighbourhoods through regeneration projects, and the supply of reliable, flexible and renewable energy.

ENGIE improves lives through better living and working environments. We help to balance performance with responsibility, enabling progress in a harmonious way.

Globally, the ENGIE Group employs 160,000 people worldwide and achieved revenues of €60.6 billion in 2018.

ENGIE are recruiting for a FM helpdesk administrator to be based in Burton On Trent . This is a permanent full-time role working 37.5 hours per week. On offer is a salary of per annum 18,032.5 and benefits package.

Standard 0800 hrs - 1600 hrs Monday - Friday

Main Responsibilities/Duties Include:

Reporting to the FM Coordinator Supervisor, the purpose of this role is to co-ordinate the requirements of the contract between business needs of the contract (client) and Engie direct or indirect commissioned services. Using helpdesk system to process the flow of work in a timely and efficient way, this role is critical to the support of the team in the delivery of FM services to Molson Coors.

Effective helpdesk service follow up on requests and customer handling
Effective facilities service monitoring and follow up with suppliers to ensure agreed standards are met
Effective administrative support to the department and record keeping
Effective teamwork, flow of information and multi-skilling to provide cover across team

Required Qualifications, Skills or Experience:

·  Computer skills and excellent working knowledge of Microsoft Packages
·  Good working knowledge of SAP and CAFM (Planon) system or similar workflow packages
·  Good Telephone manner & communication skills
·  Excellent customer service skills
·  Admin experience and ability to collate data for management reporting
For more information about ENGIE, please visit:
http://www.engie.com/en/candidates-area/

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

If you are a disabled applicant and meet the minimum outlined in the job description, you will be given the opportunity to demonstrate your abilities at interview.

Additional Information
·  Posting Date: Oct 21, 2019