Offers “ENGIE”

Expires soon ENGIE

Desktop Technician

  • Newcastle (Tyne and Wear)
  • Infra / Networks / Telecom

Job description



ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

We enable customers to embrace a lower carbon, more efficient and increasingly digital world. Our customers benefit from our energy efficient and smart building solutions, the provision of effective and innovative services, the transformation of neighbourhoods through regeneration projects, and the supply of reliable, flexible and renewable energy.

ENGIE improves lives through better living and working environments. We help to balance performance with responsibility, enabling progress in a harmonious way.

Globally, the ENGIE Group employs 160,000 people worldwide and achieved revenues of €60.6 billion in 2018.

ENGIE are recruiting for a Desktop Technician to be based in North Tyneside,  NE27 0BY. This is a 12 months fixed term, full-timerole working 37.5 hours per week. On offer is a salary banding of £19,000-£24,000 dependent upon skills and experience

Working hours are between 7:00 and 17:00.

General Overview

The Desktop Support Technician works as a member of the Desktop Support team, whose role it is to ensure that customers are provided with high quality ICT services which meet corporate information and communications systems requirements, and to ensure that advice, consultancy, information, training and support are delivered in the most appropriate manner to keep pace with changing requirements.

Main Responsibilities/Duties Include:

Planning

· 
Ensure that requests for assistance are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures. 

Financial Responsibilities

· 
Responsible for effective procurement services

Operational Responsibilities:

· 
Implement, support and maintain hardware and software systems.

· 
Ensure adherence to escalation procedures. Respond to escalated, complex and high impact user calls in a timely fashion.

· 
Undertake site visits to resolve problems.

· 
Conducts tests of hardware and/or software using diagnostic tools to correct malfunctions

· 
Installs or removes hardware and /or software, using supplied installation instructions and tools.

· 
Contribute to the evaluation of new hardware and software products and services.

· 
Assist and advise users in making more effective use of desktop systems, products and services, investigating problems to diagnose underlying causes and helping users to recover or continue operation.

· 
Following agreed procedures, maintain and report up to date and accurate inventory information on the Council’s ICT assets.

· 
Follows all relevant instructions and procedures relating to safety and security

· 
Contribute to the development of procedures and standards.

· 
Keep abreast of new technologies, providing advice and guidance to colleagues and customers. 

· 
To take reasonable care for your own health and safety at work, for that of service users and for other persons who may be affected by your actions or omissions at work. 

Customers

· 
Provide a high quality, customer focussed service that is responsive to customer needs

· 
Responds to requests for support to in a timely manner and according to agreed SLAs and procedures

· 
Ensures users and other interested parties are kept informed of progress and that corrective action is taken to avoid delays

Leadership and People Management (or Teamwork)

· 
Assist in the training of other staff. Advise and assist colleagues in the provision of services.

· 
Actively contributes to overall team objectives, responding effectively to new directives.

· 
Actively promotes and encourages team working across the IT function, in particular establishing an excellent working relationship with the Service Desk and other support teams.

Qualifications or Required Experience: 

Qualifications:

Essential:

·  Good general education with a minimum of 4 GCSE at grade C or above including Maths and English, or the equivalent.
·  Good literacy and numeracy skills.
·  Desirable:
·  Completed Higher Education in ICT related area. 
·  Foundation Certificate in ITIL Service Management.

Experience:

Essential:

·  Experience of working in a Customer Service role.
·  Demonstrable experience in appropriate field.
·  Evidence of a successful track record in a helpdesk environment.

Desirable:

·  Evidence of provision of clear, balanced advice and guidance in an ICT related area. 

Skills and knowledge:

·  Relevant experience working in an ICT Desktop Support role
·  Strong working knowledge of PC hardware, software and peripherals.
·  Strong knowledge of Microsoft Operating Systems (Windows 7)
·  Good analytical and problem solving skills.
·  Able to manage and prioritise tasks and work schedules.
·  Positive customer service skills and friendly, flexible manner.
·  Ability to advise, guide and communicate technical issues to non-technical staff.
·  Excellent communications and customer service skills Good customer care skills.

For more information about ENGIE, please visit:

http://www.engie.com/en/candidates-area/

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

If you are a disabled applicant and meet the minimum outlined in the job description, you will be given the opportunity to demonstrate your abilities at interview.

Additional Information
·  Posting Date: Aug 27, 2019

Make every future a success.
  • Job directory
  • Business directory