Debt Recovery Coordinator

Job description

ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

We enable customers to embrace a lower carbon, more efficient and increasingly digital world. Our customers benefit from our energy efficient and smart building solutions, the provision of effective and innovative services, the transformation of neighbourhoods through regeneration projects, and the supply of reliable, flexible and renewable energy.

ENGIE improves lives through better living and working environments. We help to balance performance with responsibility, enabling progress in a harmonious way.

Globally, the ENGIE Group employs 160,000 people worldwide and achieved revenues of €60.6 billion in 2018.

ENGIE are recruiting for a Debt Recovery Coordinator to be based in Whitehall road,Leeds, LS12 1BE. This is a permanent full-time role working 37 hours per week. On offer is a competitive salary and benefits package.

To be responsible for the management of overdue business to business (B2B) utility debts through the internal and external legal process. You will be composing claim letters in order to arrange the repayment and the beginning of any legal action against bad debt.

This will be achieved by:

· 
Supervising the 7 day letter process for customers with overdue debt

· 
Preparing full letters of claim chasing overdue debt

· 
Managing the full legal process with internal and external solicitors

· 
Acting as main point of contact for external solicitors' queries in respect of claims

· 
Controlling expenditure related to the external process

· 
Managing the Small Claims Process

· 
Management of insolvencies

· 
Liaising with customers and their representatives in order to expedite the claim process and where possible recover the full outstanding debt or where appropriate achieve settlement of outstanding debt

· 
Liaising with management in order to approve settlements and write-offs.

· 
Ensuring the delegations of authority are adhered to

Knowledge and skills:

·  Proven ability to produce accurate work under tight deadlines
·  Microsoft Office proficient, with advanced knowledge of Word and functions including mail merge, track changes and find/replace
·  Organisational skills
·  Verbal reasoning
·  Able to manage conflicting priorities
·  Resilience to be able to handle difficult customers
·  Team-work and ability to work with colleagues at all levels
·  Understanding of the legal claims process
·  Knowledge of the energy industry is desirable, but not essential

For more information about ENGIE, please visit:

http://www.engie.com/en/candidates-area/

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

Additional Information
·  Posting Date: Feb 14, 2020