Customer Service Advisor

Job description

ENGIE is a leading energy and services company focused on three key activities: production and supply of energy, services and regeneration. Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

We enable customers to embrace a lower carbon, more efficient and increasingly digital world. Our customers benefit from our energy efficient and smart building solutions, the provision of effective and innovative services, the transformation of neighbourhoods through regeneration projects, and the supply of reliable, flexible and renewable energy.

ENGIE improves lives through better living and working environments. We help to balance performance with responsibility, enabling progress in a harmonious way.

Globally, the ENGIE Group employs 160,000 people worldwide and achieved revenues of €60.6 billion in 2018.

ENGIE are recruiting for a Customer Service Advisor to be based in Queen Alexandra Hospital Portsmouth. This is a permanent full-time role working 37.5 hours per week. On offer is a salary banding of 19,200-19,500, dependent upon skills and experience and benefits package.

Main Responsibilities/Duties Include:

To provide a customer focused Help Desk Service, dealing with all client/customer requests, managing all complaints in a sensitive and efficient manner. Respond to all calls in a timely manner, ensuring appropriate actions are taken and records maintained.

Required Qualifications, Skills or Experience:

·  Maths level C – (or equivalent)
·  English level C – (or equivalent)
·  RSA 11 – (or equivalent)
·  Experience in a large organisation in an admin or call centre role
·  Understanding of Microsoft word, Excel and Access.
·  Provide an excellent level of customer service
·  Good verbal and written communication skills
·  A good knowledge of Health and Safety
For more information about ENGIE, please visit:
http://www.engie.com/en/candidates-area/

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. ENGIE do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

The ENGIE Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to ENGIE Managers.

Additional Information
·  Posting Date: Feb 17, 2020