Offers “Dxc Technology”

Expires soon Dxc Technology

Wintel Support Engineer

  • Internship
  • Dubai, UNITED ARAB EMIRATES

Job description


·  Job Description:

Position Summary

·  This role will be responsible for the day to day support of all Microsoft Windows Servers within the client environment, performing troubleshooting and resolving incidents.
·  Work with 3rd party vendors, subcontractors and support teams to effectively support the environment and achieve SLAs.
·  Maintain service availability in excess of 99.5%
·  Create and maintain relevant server support documentation.
·  Provide input into change control, project planning and BC/DR activities.
·  Perform general Wintel support duties and schedule maintenance tasks as required.
·  Adhere to change control – create and implement changes as required to maintain the environment and ensure stability of the Microsoft Windows Server environment and supported Microsoft services.
·  Assist with projects as required. Some project may require after hour work.

Key responsibilities include:

·  Support (Identify, troubleshoot and resolve incidents) all Microsoft Windows Server operating systems:
·  Identify, troubleshoot and resolve the cause of BSOD
·  Identify, troubleshoot and resolve driver incompatibilities and issues
·  Identify, troubleshoot and resolve performance issues
·  Identify, troubleshoot and resolve service failures
·  Identify, troubleshoot and escalate hardware failures
·  Identify, troubleshoot and resolve configuration issues
·  Identify, troubleshoot and resolve clustering and high availability issues
·  Support (Identify, troubleshoot and resolve incidents) Microsoft services such as:
·  Active directory configuration, Administration, GPO configurations, upgrades and migrations
·  Windows clustering
·  File and print server and DFS
·  IIS and IIS configurations
·  DHCP, DNS and other network services
·  Certificate Authority, KMS,
·  Support (Identify, troubleshoot and resolve incidents) related to Server hardware, ILO, Firmware and monitoring integration (WBEM / SNMP).
·  Provide support and work with 3rd party vendors, subcontractors and support teams in order to achieve SLAs.
·  Create and Maintain relevant documentation
·  Coordinate activities of subcontractors and 3rd party vendors as required.
·  Ensure all projects and activities are executed to a high standard and within required timelines
·  Assist with
·  Performing reasonable requests from management as required to effectively support the assigned client.

Technical Knowlege Requirements

·  Thorough knowledge of Disaster Recovery Solutions using VEEAM, VMware SRM and other Orchestration layers
·  Thorough knowledge of Scripting and automation tools
·  Proven ability to maintain Server availability to excess of 99.5%
·  Thorough knowledge of NTFS and share permission, inheritance, file ownership
·  Thorough knowledge of Active Directory Group/User objects
·  Thorough knowledge of Group Policies and Login scripts, including troubleshooting and reporting
·  Thorough knowledge of the Windows concepts, Domains, Active Directory and its concepts, and the interaction between hardware, operating systems, network, data center, and application software.
·  Thorough knowledge of Microsoft Windows Server relevant automation and scripting
·  Thorough knowledge of security principles applicable to Microsoft Windows Server environments
·  Thorough knowledge of network protocols and network services.

MINIMUM Qualifications and Education Requirements

·  Bachelor’s Degree in Computer Science, Information Systems, or equivalent.
·  MCSE / MCP
·  Additional Microsoft Certifications a bonus
·  ITIL Foundation Certificate v3 a bonus

SOFT SKILLS, KNOWLEDGE AND ABILITIES REQUIREMENTS

·  Ability to work with related teams in order to achieve SLAs
·  Ability to create and maintain documentation and provide relevant reports. This will require good working knowledge of MS word, Excel, Visio and PowerPoint.
·  Ability to work independently with accuracy and minimum supervision
·  Solid knowledge of standards and best practices.
·  Knowledge of relevant government regulations and ability to maintain compliance to such regulations.
·  Excellent command of English is crucial. Good verbal and written skills.
·  Good interpersonal skills.
·  Ability to take initiatives and assist improve the Windows Server environment performance and management

EXPERIENCE REQUIREMENTS – expert Level

·  12+ years of overall experience with Microsoft Windows Server support within server environments exceeding 100 servers.
·  Be able to understand and create complex scripts (PowerShell, VBS, Python)
·  Excellent troubleshooting skills
·  Ability to accurately perform RCA on resolved incidents and problems and provide best practice permanent solution to avoid recurrences.
·  Be able to successfully demonstrate proficiency in at least 95% of Technical knowledge requirements and be able to perform 100% of Key responsibilities.
·  Ability to increase proficiency to 100% within 12 months without any assistance.
·  Ability to mentor Junior team members.
·  Accountable for resolution of all critical incidents within 4-hour SLA.
·  Ability to work afterhours during critical incidents or time sensitive projects.

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