Offers “Dxc Technology”

Expires soon Dxc Technology

Trainer - Customer Support

  • Isabela, PUERTO RICO
  • Accounting / Management control

Job description


·  Job Description:

Summary

Under moderate supervision, provides clerical and administrative support for business unit and division-wide training and development programs. Works closely with division training managers to support the on-site and/or virtual logistics for learning programs.

Essential Job Functions

·  Supports course deployments and logistics, working closely with training managers.
·  Provides technical support for virtual training offerings.
·  Provides field support by responding to telephone requests for schedules, catalogs, forms, etc.
·  Helps to maintain current and accurate course information in standard databases and other communication vehicles.
·  Assists in the analysis of training programs and tools to identify the most appropriate, effective, and competitive options for the organization.
·  Assists in maintaining efficient and effective development and learning processes for the organization.
·  Assists managers with other administrative duties such as processing of course evaluations, articles for newsletters, as needed.

Basic Qualifications

·  High school diploma or G.E.D.
·  Two or more years of administrative or training support experience
·  Experience working with division training and development principles, practices, procedures, and tools
·  Experience working with corporate training and development policies, practices, and tools
·  Experience working with standard training and development information systems

Other Qualifications

·  Basic interpersonal skills for interacting with employees and third-party training vendors
·  Basic communication skills
·  Good personal computer and business solution software skills
·  Good problem-solving skills to assist course participants with technical issues related to virtual training delivery tools (e.g. SameTime)
·  Basic organization and time management skills
·  Ability to prioritize and meet deadlines
·  Ability to work independently and as part of a team
·  Ability and desire to actively pursue learning opportunities in the training field

Work Environment

·  Office environment

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