Offers “Dxc Technology”

Expires soon Dxc Technology

Senior Assistant Field Technician (51000788)

  • Internship
  • Meridian (Sutter County)
  • Design/UX/UI

Job description


·  Job Description:

Essential Job Functions

·  Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
·  Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
·  Assists in instructing customers in the operation and maintenance of systems/equipment.
·  Acts as a liaison with customers on administrative and technical matters for assigned projects.
·  Performs analyses and prepares reports on system problem trends and issues.
·  Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
·  Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
·  Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
·  Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
·  Assists in the design of basic technical programs for projects or enhancements to existing programs.

Basic Qualifications

·  High school diploma or G.E.D.
·  Two or more years of field support experience
·  Experience working with the company's hardware, software and equipment products
·  Experience working with customer technology and support requirements
·  Experience working with process and/or system design concepts
·  Experience working with appropriate programming languages, operating systems and software
·  Experience working with engineering principles and practices

Other Qualifications

·  Interpersonal skills to work with customers and other unit personnel
·  Analytical and problem solving skills
·  Communication skills
·  Time management and organizational skills
·  Ability to resolve non-complex hardware and equipment problems
·  Willingness to travel

Work Environment

·  Office environment
·  May require weekend work
·  May require shift work

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