Professional Service Delivery Coordinator

Job description

·  Job Description:

About DXC Technology

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.  The company’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognised among the best corporate citizens globally

Summary

Work in a coordination team to ensure schedule and quality of regular release provision for large virtual client solution
Coordinates development and delivery of IT engineering artefacts according to agreed release specifications, agreed timeline and agreed process documentation standards.

Essential Job Functions

·  Lead, Manage and own the delivery of Release in line with Release management process
·  Ensure adherence to the Release processes at all times
·  Establish and maintain relationships with all of the required key stakeholders across Client clusters and with stakeholders within the supply chain.
·  Coordinates activities of engineers to ensure that release solution objectives are met.
·  Initiates and tracks solution finding sessions with engineers and customers
·  Tracks release development activities and provides continuous status information
·  Responsible for release process compliancy and consistency, correctness and completeness of documentation
·  Escalates issues and recommends adjustments.
·  Assists in identifying process improvements to increase process efficiency and customer satisfaction.
·  Ensures delivery of releases meet client and company expectations and needs.
·  Optional due to personal experience:  support simple automation of documentation and tracking activities (VBA, MS-Access, Scripting, potentially: Service now)

Basic Qualifications

·  Bachelor's degree or equivalent combination of education and experience
·  Bachelor's degree in engineering, information systems or related field preferred
·  Three or more years of experience in IT solution services or project or program experience
·  Experience working with the technology industry
·  Fluent English communication in writing and talking
·  Experience of the ITIL Framework desirable/ preferred (not essential)
·  Experience with Incident, Problem and Change management
·  Salary range1700-2600EUR gross monthly

Work Environment

Office environment or Work from home (negotiable)

Please note that a valid work permit for the EU is mandatory.