Quality Supervisor

Job description

·  Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visitwww.dxc.technology .  

Manages and provides direct oversight of the activities of the one or more of the following areas: Quality Assurance

Responsibilities

·  Directs the assigned department to policy and procedures related to QA.
·  Manages a team of quality assurance representatives, handles QA documentation.
·  Includes recruitment, development, and motivation of staff.
·  Initiates and communicates a variety of personnel actions that includes employment, termination, performance reviews, salary reviews, and disciplinary actions.
·  Facilitates meetings with the customer/client and the necessary management team to discuss various issues; offers suggestion of improvement and/or changes; assists with the implementation of change.
·  Assists with problem solving and resolution of complex issues.
·  Resolves problems proactively to insure compliance with contract terms. 
·  Analyzes data as needed to implement new processes for improvement.

 

Knowledge, Skills and Abilities

·  Leadership qualities/Past QA experience
·  Working knowledge of statistical process control
·  Problem solving skills
·  Good knowledge of MS Office programs (Word, Excel)
·  Ability to multi task in a high paced environment
·  Excellent verbal and written communication skills
·  Ability to abide by Molina’s policies
·  Ability to maintain attendance to support required quality and quantity of work
·  Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
·  Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers

Qualifications

·  Bachelors Degree or equivalent experience
·  5 Years of Supervisory experience
·  Quality control and analysis experience
·  Statistics background
·  Healthcare Insurance is highly preferred