Offers “Dxc Technology”

Expires soon Dxc Technology

Quality Assurance Auditor / Trainer

  • Boise (Ada)
  • Marketing

Job description


·  Job Description:

Job Description

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit  www.dxc.technology .

Responsibilities

·  Responsible to successfully respond via telephone and emails from Idaho Medicaid providers and members
·  Meet specific measurable response time criteria and quality standards
·  Inquiries include but are not limited to enrollment, claims issues, eligibility, benefits, and website assistance
·  Provide excellent customer service with professional verbal and written abilities
·  Interacts with customers and coworkers in a professional manner
·  Record all interactions accurately and maintain specific quality and quantity standards
·  Navigate multiple knowledge areas related to Medicaid

Knowledge, Skills and Abilities

·  Effective organizational and communication skills
·  Ability to retain a vast array of knowledge in a high paced environment
·  Strong attention to detail and active listening skills
·  Ability to remain flexible, friendly and calm under pressure
·  Intermediate knowledge of Microsoft Office and computer navigation
·  Ability to maintain attendance to support business requirements
·  Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
·  Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
·   Ability to abide by DXC Values and Business Code of Conduct

Preferred Experience

·  1-year customer service experience
·  1-year Medical, Medicaid, or HealthCare Insurance experience

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