Offers “Dxc Technology”

Expires soon Dxc Technology

Provider Support Representative

  • Boise (Ada)

Job description


·  Job Description:

Duties and Responsibilities

·  Responsible to successfully respond to incoming calls and emails from our member and provider community, in call center setting
·  All inquiries received are governed by specific measurable response time criteria and quality standards
·  Inquiries include but are not limited to enrollment, claims issues, eligibility, benefits, and website assistance
·  Provide excellent customer service with professional verbal and written abilities
·  Interacts with customers and coworkers in a professional manner
·  Record all interactions accurately in a call tracking system

Knowledge, Skills and Abilities

·  Effective organizational and communication skills
·  Ability to retain a vast array of knowledge in a high paced environment
·  Strong attention to detail and active listening skills
·  Ability to remain flexible, friendly and calm under pressure
·  Intermediate knowledge of Microsoft Office and computer navigation
·  Ability to maintain attendance to support business requirements
·  Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
·  Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
·   Ability to abide by DXC Values and Business Code of Conduct

Preferred Experience

·  1-year Call Center Representative
·  1-year Medicaid, HealthCare Insurance

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