Provider Support Representative
Boise (Ada)
Job description
· Job Description:
Duties and Responsibilities
· Responsible to successfully respond to incoming calls and emails from our member and provider community, in call center setting
· All inquiries received are governed by specific measurable response time criteria and quality standards
· Inquiries include but are not limited to enrollment, claims issues, eligibility, benefits, and website assistance
· Provide excellent customer service with professional verbal and written abilities
· Interacts with customers and coworkers in a professional manner
· Record all interactions accurately in a call tracking system
Knowledge, Skills and Abilities
· Effective organizational and communication skills
· Ability to retain a vast array of knowledge in a high paced environment
· Strong attention to detail and active listening skills
· Ability to remain flexible, friendly and calm under pressure
· Intermediate knowledge of Microsoft Office and computer navigation
· Ability to maintain attendance to support business requirements
· Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
· Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
· Ability to abide by DXC Values and Business Code of Conduct
Preferred Experience
· 1-year Call Center Representative
· 1-year Medicaid, HealthCare Insurance