Provider/Member Call Center Representative

Job description

·  Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit  www.dxc.technology .

The Provider/Member Call Center Representative will provide expertise on insurance and healthcare over the phone. Responds to provider and member inquiries in a timely manner. Assist with insurance policy by obtaining client information, answering benefits inquiries and maintaining database.

Key Responsibilities:

Primary responsibilities of the Provider/Member Call Center Representative include servicing customer’s by determining requirements, answering inquiries, resolving problems, fulfilling callers request; maintaining database. This includes accurate and timely documentation and follow up as needed.

·  Participates productively as a member of a team.
·  Accepts instruction and direction from leadership. Ability to manage tasks and assignments without detailed direction.
·  Identifies, prioritizes and resolves some issues independently, and escalates more complex questions or issues appropriately.
·  Informs clients by explaining procedures; answering questions; providing information.
·  Complies with contract requirements, business unit rules and related and legal regulations.

  Skills and Qualifications:

·  Prior office or clerical experience.
·  Ability to follow written policies and procedures.
·  Good written and verbal communication skills, including professional telephone skills.
·  Self-motivated, independent worker with strong time management skills.
·  Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products.