Professional Technical Support

Job description

·  Job Description:

Role and Responsibilities

Desktop Support

·  Hardware break/fix repair on desktops, laptops, tablets, and mobile device(iOS)
·  Software installations, repairs, reconfigurations, troubleshooting
·  Microsoft Windows 10, SCCM, AD, Bitlocker
·  Microsoft Office 365 suite
·  McAfee troubleshooting
·  Peripheral installations

Infrastructure Support

·  SMART Hands & Eyes support
·  Network console setup
·  Light printer repair – clear jams, change toners, fusers, maintenance kits
·  Network patching
·  IPT Phone support

Qualifications and Education Requirements

·  CompTIA A+,
·  Bachelors or 3-5 years information technology support in professional environment
·  Lenovo hardware repair certification a plus, not required

Preferred Skills

·  Windows 10 – SCCM builds
·  HP printer repair
·  Lenovo support
·  Detail oriented

Additional Notes

Minneapolis, MN site is strictly N ext B usiness D ay dispatch – not an on-site position . Must be available NBD to support location. No travel, minimal after hours/weekend or OT required.