Professional System Engineer (51000740)

Job description

·  Job Description:

Description of Position:

Provide desktop management support including the distribution of software packages, application packaging management, patch management, electronic inventory management, and standard operating environment management.

Main Responsibilities of Position:

·  Software Distribution and 3rd level support of application packages for multiple  client locations
·  Analysis and reporting on software distribution and inventory data
·  Responsible to ensure account inventory penetration targets are met
·  Quality assurance through engineering lab testing procedures and end client acceptance testing
·  Development of automated and manual work instruction procedures
·  Create and maintain work instruction documents
·  Align with other global key organizations such as Service Desks, Service Delivery, Server management, and Networking.
·  Consulting, analysis, and desktop strategy proposals for service delivery
·  Mentor members of the Desktop Services team - including helpdesk, field technicians, and peers within the engineering team.

Typical Outputs and Deliverables:

·  Advanced trouble shooting and issue resolution
·  Metric reports regarding software distribution and license management
·  Quality and timeliness of deliverable which adhere to service level agreements
·  Technical recommendations to management
·  Continuous improvement of processes and practices
Skills Required for this Position:
·  Advanced knowledge of Microsoft Operating Systems
·  Advanced Troubleshooting
·  Application packaging – InstallShield, Flexera Admin Studio, Wise / SMS Installer, and Microsoft AppV
·  PowerShell and Advanced Batch Scripting
·  Understanding of VMWare and virtual desktop environments
·  Understanding of Active Directory and GPOs

Skills Required for this Position:

·  Advanced knowledge of Microsoft Operating Systems
·  Advanced Troubleshooting
·  Application packaging – InstallShield, Flexera Admin Studio, Wise / SMS Installer, and Microsoft AppV
·  PowerShell and Advanced Batch Scripting
·  Understanding of VMWare and virtual desktop environments
·  Understanding of Active Directory and GPOs