Professional Customer Support
Internship Malaga, SPAIN
Job description
· Job Description:
Essential Job Functions
· Analyzes inquiries through use of personal knowledge of the particular functional subject matter. Augments knowledge with reference materials as needed.
· Provides response and takes appropriate action to resolve. May interact directly with original requestor, advise others on how to respond or escalate to a higher level if needed.
· Contributes to a shared knowledge database to facilitate response consistency and to document complex issue resolution.
· Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries.
· Assists less experienced staff in developing appropriate responses.
Basic Qualifications
· Bachelor's degree or equivalent combination of education and experience
· Bachelor's degree in business management or related field preferred
· Three or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)
· Experience working with organizational functional and personnel.
· Experience working with fax machines, computer software and telephone technology.
· Experience working with help desk software.
Other Qualifications
· Business and analytical problem solving skills.
· Good communications skills.
· Ability to work independently.
· Ability to follow oral and written directions.
· Ability to understand and apply regulations applying to functional area.
Work Environment
· Office environment