Offers “Dxc Technology”

Expires soon Dxc Technology

Professional Customer Support

  • Internship
  • Malaga, SPAIN

Job description


·  Job Description:

Essential Job Functions

·  Analyzes inquiries through use of personal knowledge of the particular functional subject matter. Augments knowledge with reference materials as needed.
·  Provides response and takes appropriate action to resolve. May interact directly with original requestor, advise others on how to respond or escalate to a higher level if needed.
·  Contributes to a shared knowledge database to facilitate response consistency and to document complex issue resolution.
·  Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries.
·  Assists less experienced staff in developing appropriate responses.

Basic Qualifications

·  Bachelor's degree or equivalent combination of education and experience
·  Bachelor's degree in business management or related field preferred
·  Three or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)
·  Experience working with organizational functional and personnel.
·  Experience working with fax machines, computer software and telephone technology.
·  Experience working with help desk software.

Other Qualifications

·  Business and analytical problem solving skills.
·  Good communications skills.
·  Ability to work independently.
·  Ability to follow oral and written directions.
·  Ability to understand and apply regulations applying to functional area.

Work Environment

·  Office environment

Make every future a success.
  • Job directory
  • Business directory