Medi-Cal Member Agents Level B

Job description

·  Job Description:

·  Member Agents responsible for responding to general beneficiary telephone calls in the threshold languages, conducting outbound call campaigns, handing requests for CDRs and responding to beneficiary written inquiries.
·  Years of experience: minimum 3 mos. - 1 yr
·  Prior office or clerical experience.
·  Ability to follow written policies and procedures.
·  Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products.
·  Ability to follow procedural guidelines.'
·  Ability to work on assignments with limited instructions from leadership.
·  Good written and verbal communication skills, including professional telephone skills.