Offers “Dxc Technology”

Expires soon Dxc Technology

EDI Help Desk Representative

  • Internship
  • Tucker, USA

Job description


·  Job Description:

The Help Desk Call Center Representative will be answering calls from members and providers related to Georgia Medicaid Responsibilities include, but are not limited to:

·  Call Center role (will be on the phone for this role) 
·  1st Tier Help Desk Support
·  Web Portal Assistance
·  Claims Rejections
·  File Rejections      
·  Participates productively as member of team, possibly in a team lead role.
·  Completes complex tasks, assignments and defined processes with some level of independence.
·  Multiple assignments worked and completed simultaneously as directed by leadership.
·   Identifies, prioritizes and resolves most questions and issues independently. Answers questions of peers. Escalates more complex questions or issues appropriately.
·  Complies with contract requirements, business unit rules and related industry and legal regulations

Knowledge and Skills:

·  At least 2 years of Medicaid claims/policies and procedures knowledge preferred
·  Experience resolving and following up on claims
·  Strong Customer Service skills
·  Strong Presentation skills
·  Ability to work independently
·  Office administrative experience and skills.
·  Ability to follow written policies, procedures and guidelines, and give feedback to leadership.
·  Intermediate-level knowledge of operating systems.
·  Self-motivated with good time management and organizational skills.
·  Ability to read and interpret basic to moderately complex documents such as operating and maintenance instructions, procedure manuals, andgovernment/healthcareguidelines.
·  Excellent written and verbal communication skills and customer service skills, including professional telephone skills.

Education and Experience:

·  High School Diploma or equivalent; may hold 2 year post-high school Degree; may hold Bachelor’s degree.
·  Typically, 2-4 years of working experience in related fields.

Knowledge and Skills:

·  Office administrative experience and skills.
·  Ability to follow written policies, procedures and guidelines, and give feedback to leadership.
·  Intermediate-level knowledge of operating systems.
·  Self-motivated with good time management and organizational skills.
·  Ability to read and interpret basic to moderately complex documents such as operating and maintenance instructions, procedure manuals, andgovernment/healthcareguidelines.
·  Excellent written and verbal communication skills and customer service skills, including professional telephone skills.

DXC Technology is an EqualOpportunity/AffirmativeAction employer. All qualified candidates will receive consideration for employment without regard to disability (physical or mental), protected veteran status or military service of affiliation, race, ethnicity, color, religion, national origin, citizenship, marital status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity and expression, age, protected genetic information, or political affiliation. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. EEO is the Law Poster .

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email . Please note: DXC will respond only to requests for accommodations due to a disability.

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