DXC RedRock -Customer Delivery Coordinator

Job description

·  Job Description:

A wholly owned DXC company, Red Rock is the largest independent provider of Oracle consulting and managed services in Australia and New Zealand. Established in 1998, Red Rock provides a complete service continuum around the Oracle stack and employs over 600 Oracle professionals across ANZ.

We seeking for a Customer Delivery Coordinator who is a self-starter.  You will be required to work with your customers to identify opportunities as required or may be requested to work with the customer identify any service improvements.   

Some IT knowledge would be required to enable customer discussions on current or required IT solutions.

Job Funtion:

·  Day to day management of accounts <$50k (30-50 accounts), monthly/Quarterly meetings with customers via skype conference calls as required
·  Actively monitoring accounts for usage and opportunities.
·  Liaise closely with the presales team and regional lead on any new opportunities within your account allocation.
·  Reviewing new customers and working with handover to CDMs
·  Account Renewals, updates in Salesforce, and administration in ServiceNow
·  Customer Services Marketing for Optimised Account, assisting Marketing with any requirements for Customer Services
·  Review of Monthly Reports for accounts, and management of customer feedback
·  Instalment Management for customer invoicing

Basic Qualifications:

·  Exceptional stakeholder management, natural leadership skills and client relationship, with the ability to provide an exceptional user experience is preferred
·  Highly motivated, self-driven with a positive attitude
·  Ability to manage multiple concurrent accounts of varying technology, scale, team size, risk profile and duration

Other Qualifications:

·  Analytical Thinking: Analytical, Crunch, Dissecting Problems (Marshals data from different sources / Identifies patterns in data / Establishes relationships, draws conclusions)
·  Conceptual Thinking: Conceptual, Conceive, Thinking Conceptually (Ability to explore and manipulate ideas beyond concrete constraints / Can imagine Innovative and hypothetical situations in detail / Reframes problems)
·  Influencing & Negotiating: Influential, Influence, Persuasiveness (Changes others' viewpoints without coercion / Sells’ products and services by tailoring benefits to audience / Negotiates mutually favourable outcomes)
·  Initiative: Initiative, Initiate, Taking Initiative (Identifies ways to improve processes and situations / Takes responsibility for improvements or solving problems / Sets standards)
·  Interpersonal Skills: Personable, Relate, Relating to People’ (Socially capable - interacts confidently, reads the situation / Empathetic and can evaluate likely reactions / Collaborative
·  Self-Awareness: Self-Aware, Perceive, Knowing Oneself (Is aware of how he/she is being received by others / Is able to manage emotions in a positive way / Is aware of relative strengths/weaknesses)
·  Self-Confidence & Resilience: Resilient, Strive, Self-Belief (Copes effectively with pressure / Demonstrates persistence in the face of obstacle / Remains optimistic in the face of negative feedback
·  Systematic Thinking: Systematic, Process, Thinking Systematically (Makes effective use of organisational systems and processes / Takes an organised, logical approach to thinking through issues / Applies learning to new situations)
·  Task Management: In Control, Deliver, Managing

How to Apply

If you have the above skill set, and if you would like to be part of a culture that rewards performance and encourages ideas, then please press the "apply now" button below and submit your resume.

Trust, Transform & Thrive  with a company whose mission is to leading clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today’s rapidly changing technologies