Desktop Support Engineer

Job description

·  Job Description:

Background

Remote Desktop Engineers required to join our 2nd line support team in Chorley.

Summary

This role is suitable for an engineer with knowledge of Windows Operating Systems.

Key Responsibilities

·  Providing second line remote support to a range of customers
·  Troubleshooting / provide solutions to End User desktop Incidents & Problems
·  Ongoing Technical Learning
·  Creating and updating knowledge articles to support the Service Desk & End Users
·  Managing an incident workload in ServiceNow in order to achieve SLAs
·  Prioritising and managing several open cases at one time.

Typical Outputs and Deliverables

- Troubleshooting/provide solution(s) to desktop Incidents including the following;

- Windows 7, Windows 10

- SCCM

- MS Office Applications

- Microsoft Outlook & Exchange

- Security managed via Active Directory & RSA 2FA

- Software / App management

- Hardware diagnostics across Desktops, Laptops, Tablets & Mobile Phones

· To work closely with internal teams

· Self Development.

· Adhering to internal business processes.

Key Attributes

· Strong troubleshooting skills and experience of windows operating systems

· Troubleshooting desktop issues

· Management of incident / problems

· ITIL– must understand principles