Offers “Dxc Technology”

Expires soon Dxc Technology

Desktop Support Engineer

  • Chorley (Lancashire)

Job description


·  Job Description:

Role Title : Desktop Support Engineer

Account: BAE

Location: Chorley

Background

Remote Desktop Engineers required to join our 2nd line support team in Chorley.

Summary

This role is suitable for an engineer with knowledge of Windows Operating Systems.

What’s in it for me?

Comprehensive salary and a range of benefits which can include:

·  Health and dental insurance
·  Extensive Training
·  Clear career path outlined to help outline your future development
·  Company pension with employer contributions of up to 6%,
·  Discounted gym access

Key Responsibilities

·  Providing second line remote support to a range of customers
·  Troubleshooting / provide solutions to End User desktop Incidents & Problems
·  Ongoing Technical Learning
·  Creating and updating knowledge articles to support the Service Desk & End Users
·  Managing an incident workload in ServiceNow in order to achieve SLAs
·  Prioritising and managing several open cases at one time.

Typical Outputs and Deliverables

- Troubleshooting/provide solution(s) to desktop Incidents including the following;

- Windows 7, Windows 10

- SCCM

- MS Office Applications

- Microsoft Outlook & Exchange

- Security managed via Active Directory & RSA 2FA

- Software / App management

- Hardware diagnostics across Desktops, Laptops, Tablets & Mobile Phones

· To work closely with internal teams

· Self Development.

· Adhering to internal business processes.

Key Attributes

· Strong troubleshooting skills and experience of windows operating systems

· Troubleshooting desktop issues

· Management of incident / problems

· ITIL– must understand principles

Make every future a success.
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