Call Center Representative

Job description

·  Job Description:

Location: 301 Technacenter Dr. Montgomery, AL 36117

Hours: Monday through Friday from 8-5 and then rotating 12-8, one week of the month they work from 12-8 *rotating Saturdays and holidays

This is a call center position for the Provider Assistance Center and EMC Helpdesk.  This call center handles calls from Medicaid providers and pharmacies.  Job Description and qualifications are below. 

·  Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
·  Records call on account history record with results of the inquiry; initiates required confirmation.
·  Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

Basic Qualifications

·  High school diploma or G.E.D.
·  Zero or more years of customer service or other telephone experience
·  Experience working with organizational functions and personnel
·  Experience working with fax machines, computer software, and telephone technology
·  Experience working with and skilled in the use of help desk software

Other Qualifications

·  Basic business and analytical problem solving skills
·  Basic communication skills
·  Ability to follow oral and written directions

Work Environment

·  Office environment
·  May require shift work