Offers “Dxc Technology”

Expires soon Dxc Technology

Business Consulting I (00S44F)

  • Cyberjaya, MALAYSIA

Job description


·  Job Description:

ITO Service Delivery Consultant - Endpoint Protection

Job Description:

The ITO Service Delivery Consultant – Endpoint Protection is a core part of the DXC Infrastructure and Endpoint Security offerings being the first line of defense against malware targeting desktops, laptops and servers. Rapidly updating protection on laptops, desktops and servers by automatically deploy changes on thousands of endpoints at one time. With ability to remotely update security policies on tens of thousands of devices ensures protection against emerging threats. Collaborate with organizations to design a managed endpoint protection solution that fits their specific policies, technologies, and infrastructure services to perfectly fit clients' needs. The security analysts monitor and manage endpoint protection and regularly report on threat activity if there is an outbreak.

Qualification:

·  Bachelor's degree in Computer Science, System Engineering or related field.
·  Work experience in Information Security standards such as PCI-DSS, ISO 27001, HIPAA, COBIT, and the likes
·  Certified in information security CISSP, CISM, CISA, and the likes will be with added advantage
·  At least four years of experience in information security or related system administration.

Duties & Responsibilities:

·  Monitor the endpoint protection service queue for change requests and ensure changes are implemented within the agreed SLA following strict internal change control processes
·  Work directly with account support team and end users on operational problem resolution, and on event, policy, and incident resolution
·  Review security alerts, action as appropriate and initiate escalations to other relevant support teams
·  Respond to account support team, monitoring team, and client escalations as necessary to adequately support the endpoint protection service
·  Understand, contribute to and align activities with endpoint security policy optimization
·  Create and maintain knowledge documents and playbooks outlining support procedures and workflows
·  Work closely with monitoring team enable their learning and understanding of support processes and procedures and to assist in information and knowledge transfer
·  Assist operational issue resolution, including working with other DXC internal technology teams and partners/vendors
·  Assist with regular platform maintenance and upgrades planning and execution
·  Assist the security architect & subject matter experts with technical issues and testing
·  Generate scheduled and ad-hoc reports for service monitoring and tracking purposes
·  Performs other job-related duties as assigned, including support ticket resolution and tracking

Work Environment

·  Office environment
·  May require shift work
·  May require weekend work

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