Associate Field Technician (51000293)

Job description

·  Job Description:

Essential Job Functions

·  Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
·  Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
·  Instructs customers in the operation and maintenance of systems/equipment.
·  Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
·  Acts as a liaison with customers on administrative and technical matters for assigned projects.
·  Performs analysis and prepares reports on system problem trends and issues.

Basic Qualifications

·  High school diploma or G.E.D.
·  Four or more years of field support experience
·  Experience working with the company's hardware, software and equipment products
·  Experience working with customer technology and support requirements

Other Qualifications

·  Good interpersonal skills to work with customers and other unit personnel
·  Good analytical and problem solving skills
·  Good communication skills
·  Good time management and organizational skills
·  Ability to resolve hardware and equipment problems
·  Willingness to travel

Work Environment

·  Office environment
·  May require weekend work
·  May require shift work