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Offers “Dxc Technology”

Expires soon Dxc Technology

Associate Field Technician (51000293)

  • Detroit ( Wayne )

Job description


· Job Description:

Essential Job Functions

· Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
· Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
· Instructs customers in the operation and maintenance of systems/equipment.
· Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
· Acts as a liaison with customers on administrative and technical matters for assigned projects.
· Performs analysis and prepares reports on system problem trends and issues.

Basic Qualifications

· High school diploma or G.E.D.
· Four or more years of field support experience
· Experience working with the company's hardware, software and equipment products
· Experience working with customer technology and support requirements

Other Qualifications

· Good interpersonal skills to work with customers and other unit personnel
· Good analytical and problem solving skills
· Good communication skills
· Good time management and organizational skills
· Ability to resolve hardware and equipment problems
· Willingness to travel

Work Environment

· Office environment
· May require weekend work
· May require shift work