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Offers “Dxc Technology”

Expires soon Dxc Technology

Assistant Help Desk Technician

  • SPAIN

Job description


· Job Description:

Essential Job Functions

· Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
· Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
· Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
· Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

· High school diploma or G.E.D.
· One or more years of technical training in computer support preferred
· Zero or more years of technical or customer support experience
· Experience working with company products and operating systems
· Experience with solving computer-related problems
· Experience with company escalation policy

Other Qualifications

· Interpersonal skills to interact with customers and team members
· Communications skills
· Organization skills to balance and prioritize work
· Analytical and problem solving skills
· Ability to work in a team environment

Work Environment

· Office environment
· May require shift work