Offers “Dxc Technology”

Expires soon Dxc Technology

3rd Line Support Engineer

  • Internship
  • Newcastle (Tyne and Wear)

Job description


·  Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit  www.dxc.technology.

Providing technical support and guidance to a UK Public Sector account across a variety of different user access devices and operating systems. Remotely supporting in office users across multiple sites throughout the UK as well as home or remote workers in the field.

The Roles Primary Responsibilities:

·  Technical Assurance of Applications and significant Projects.
·  Preparation, installation and configuration for testing.
·  Creation of test strategies
·  Working with the Customer (DVSA) and 3rd Parties to resolve issues in failing projects
·  Engagement with 4th Line architects to find/ identify route causes to failing projects
·  Pro-active approach towards problem/incident resolutions in Pilot and Live.
·  Confidence in working with internal teams and cross capability teams alongside Account and Customer engagement.
·  Requirement to fulfill Ad Hoc tasks i.e. bespoke Software deliverables to User devices as part of Proof of Concept activities.
·  Impacting of forthcoming technical Assurance work.
·  Analysis on delivery approach for all releases to reduce / mitigate risk.

Essential Skills:

·  Office 365
·  Microsoft Windows:  7 and 10
·  iOS: Airwatch, Intune, JamF
·  MacOS: JamF
·  Software Delivery tools:  SCCM / Intune
·  Powershell

Desirable Skills :

·  Citrix - XenApp and XenDesktop,
·  Microsoft Windows Server – Server 2008 R2 through Server 2019
·  Operations – VMWare, HyperV,
·  Anti-Virus - McAfee EPO, Windows Defender
·  Print Services – PrintLogic, PaperCut
·  Bash
·  Active Directory / DNS / DHCP / ADFS /GPO’s
·  General Networking understanding
·  Knowledge of Exchange 2016
·  Preferably certified in Windows 10 and Office 365.

Make every future a success.
  • Job directory
  • Business directory