Provisioning Manager

Job description

Job Description:

The Provisioning Manager role will lead a distributed team of provisioning technicians of both mobile devices and computers. This team serves the US and Canada, handling technology purchases and deployments in the areas of customer-facing computing hardware, wireless telephones, asset management, software license management, and overall lifecycle management of same.

Duties/Essential Functions:

* Coach, mentor and train a distributed team of Provisioning Analysts to ensure that our internal customers’ needs are addressed and your employees are engaged.
* Lead the provisioning team to proactively purchase and coordinate the deployment of computers and mobile devices, both new and replacements.
* Work with the provisioning team to purchase and deploy licenses and upgrades for desktop software.
* Ensure the delivery of world class service by actively engaging our customers
* Work directly with business controllers on annual budget planning for PC and mobile device refresh cycles.
* Responsibility for management of both hardware and software assets and the database used to manage them.
* Establish and maintain consistent processes and procedures for the effective administration and review of the above items.
* Ensure that processes and policies are adhered-to, using regular audits to maintain accountability.
* Provide regular reports to management on key performance indicators (KPIs).
* Manage vendor relationships with hardware, wireless, logistics and service providers as part of overall efforts to reduce cost.
* Analyze trends to improve both the provisioning process and customer onboarding.
* Actively participate as part of the Infrastructure Group and ISS Management Team, working on tasks and projects that improve the overall organization.
* Manage team performance related issues throughout the year, culminating in your leadership of the annual performance review process.


Skills/Qualifications:

* Bachelor’s degree or equivalent professional experience.
* 3+ years of team supervision & management.
* Experience with asset management, lifecycle management, refresh planning, analytics, budgeting and contract negotiation.
* Demonstrated ability to write and maintain processes and procedures.
* Strong interpersonal, communication, analytical and complex problem-solving skills.
* The ability to develop partnerships and influence peers.
* Ability to work independently.
* Acts responsibly and holds themselves accountable for their performance.
* Takes the initiative to fill whatever need they see.
* Makes decisions quickly.
* Treats everyone with respect and is a model of integrity.
* Is a quick learner and problem solver.
* Some international travel required, primarily to Canada.
* Preferred: Fluency in French would be beneficial.
* Preferred: ITIL certification, with proven knowledge of CMDB best practices.
* Preferred: ServiceNow experience


Are you looking for an IT career that leaves a lasting impact? Come join our team and do your part in building this continent’s infrastructure.

Desired profile

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About Colas Inc.

As a leader in infrastructure construction and maintenance, Colas USA companies’ goal is to set the pace in our industry and to be a model of excellence by providing safe, innovative, sustainable and cost-effective solutions for our customers.

Colas USA companies are part of the Colas Group, the worldwide leader in transportation infrastructure construction and maintenance. The Colas Group is active in the construction and maintenance of road, air, rail and maritime transport infrastructure, urban development projects and recreational facilities. With 55,000 employees spanning 5 continents around the world, the Colas Group carries out over 100,000 projects each year, backed by a tight international network of construction materials facilities, including: aggregates mining sites, asphalt plants, ready-mix concrete plants, liquid asphalt terminals and emulsion plants. Our network of companies now allows us to provide most of our products and services anywhere in the United States, from Alaska to Florida and New York to Southern California. Our 5,000 plus employees operate from more than 50 regional offices located across the nation.

Our strong decentralized network of local business units work closely with our customers to provide them with solutions in the areas of preservation, maintenance and expansion of their infrastructure as well as new construction. We are committed to developing and improving products and construction services based on recycling of material, improving of energy efficiency and reducing greenhouse gas emissions.

Our association with the Colas Group gives us access to a world of expertise and resources that we make available to our customers through our various local business units.