Offers “Cisco System”

Expires soon Cisco System

Manager of Customer Solutions Engineering - Duo Security

  • Ann Arbor, USA
  • Sales

Job description

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  • Location:
    Ann Arbor, Michigan, US
  • Area of Interest
    Customer Experience
  • Job Type
    Professional
  • Technology Interest
    Security
  • Job Id
    1255706
New

Customers are the lifeblood of our company, and Duo Security is looking for a results-drivenManager, Customer Solutions Engineering. This position will be based out of our Ann Arbor office and you will have ultimate responsibility for ensuring our customers enjoy a high quality implementation experience with Duo products. The ideal candidate will be as passionate about supporting their team as they are about providing an exceptional experience for customers.

Core Responsibilities:

  • Recruit, develop, and inspire a team of high performing and ambitious technical solutions experts.
  • Facilitate effective planning and delivery of successful Duo implementations, leading to high customer adoption and satisfaction.
  • Act as a trusted advisor and escalation point for your team and Duo's customers, identify and remove roadblocks.
  • Develop and manage strategic team direction and initiatives, in partnership with the rest of the CSE management team.
  • Build and foster cross-functional collaboration with the broader CS leadership team.
  • Drive accountability for successful customer deployments/implementations.
  • Act as a key escalation point and lead interactions and collaboration with internal teams to drive urgent issues to resolution.
  • Liaise with the Product Management team to represent the voice of the customer.
  • Develop and scale our methodology, processes, and tools for solutions delivery.
  • Track and optimize key delivery metrics.
  • Grow our knowledge repository of best practices and deployment playbooks.

Competencies Required:

  • 2+ years experience in building and leading highly successful customer-facing teams.
  • 5+ years hands-on experience in solutions delivery / professional services / consulting, SaaS technology experience a plus.
  • Technically minded with strong relationship building skills.
  • Strong people and process orientation.
  • Derives satisfaction from coaching others to success, scaling processes, solving strategic objectives.
  • Excellent written and oral business communication skills.
  • Demonstrated ability to multi-task in a fast-paced environment.
  • Ability and willingness to be a hands-on contributor as well as a team leader, if/as needed.
  • Knowledge of security concepts and protocols (two-factor authentication, identity and access management, Single Sign-On, encryption, firewalls, SSL) is highly desirable.
  • Relevant Bachelor's degree; strong preference for computer science, information security or related degree.

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