Offers “Chanel Fr”

Expires soon Chanel Fr

Retail Learning & Development Partner

  • Internship
  • Cantón Cumanda, Ecuador

Job description



CHANEL continuously strives to create a passionate connection between the clients and the brand. To drive this, a key focus is engaging our own people who are the front face of CHANEL by strengthening their learning and development.

This role serves as an integral conduit between learning and retail. The incumbent will support the implementation of people development initiatives and drive changes through coaching, role modelling and cross-function collaboration.

What will you do?

• Translate and transfer classroom learning into POS executions to strengthen client experience, raise capability and improve performance;

• Elevate the learning journey by identifying needs, curating and customizing learning solutions (coaching, on-site training, digital learning etc) on products, services, client experience and retail topics;

• Work closely with Boutique Managers, Sales Managers and Areas Sales Managers to develop individual development plans for the retail teams as appropriate;

• Support the on-boarding of new Beauty Advisors and Specialists by leveraging on the digital platform and other available tools to assimilate them into the new environment and coach them on products, selling skills and client experience;

• Share best practices, key observations and individual boutique strategies with the retail leadership team and ODHR team to define learning interventions and adaptations;

• Participate in people development discussions with retail leadership and ODHR.

What are we looking for?

• At least 8 years’ experience in selling / client services within a luxury beauty retail environment with a minimum of 2 years’ experience at the Leadership level.

• Diploma / degree in Business, adult education or related discipline would be advantageous.

• Experience in designing personalized learning paths and curating training content with a good understanding of organizational behavior;

• Exceptional communication and presentation skills – able to interact strategically and operationally with a broad range of stakeholders;

• Highly invested in motivating, developing, mentoring and driving high performance.

If this role interests you, please apply.

Make every future a success.
  • Job directory
  • Business directory