Retail & Learning Development Partner

Job description

To develop the Beauty Advisor (BA) of tomorrow with capabilities beyond products, to excel in client experience and retail excellence

·  Observe BA-client interactions closely to identify BA’s potential and gaps in learning and development
·  Recommend customized learning road-maps, action plans and relevant content for individual BAs based on business performance and observations of client interactions at point of sales
·  Schedule and plan 1 to 1 coaching sessions with each BA, with the objective of growing and supporting them to meeting the business goals in relation to 3-axis knowledge, expertise, services, job mission and client experience

Customize, deliver and follow up on learning path for retail team, be the trusted “go-to” advisor in Learning and Development (L&D)

·  To identify and analyze learning requirements based on individual and collective needs
·  Work closely with the BM (Boutique Manager)/CM (Counter Manager) to curate each BA’s individual development plan based on the assessment of their development needs
·  To build and maintain a close relationship with BAs to understand their needs, wishes and concerns for personal & professional growth, to develop, motivate and retain BAs

Provide support in People Development

·  Understand the business strategy, manpower requirements and people challenge
·  Participate and provide advice on people development discussion with Retail Manager and BM/CM (e.g. performance review, promotion decision)
·  Work closely with HR, L&D team and retail team to strategize and develop a comprehensive individual development plan for BAs

Be the proactive lead of the new BA learning community during the new BA’s on-boarding phase

·  Regular check in with the new BAs on their learning and assimilation into the new culture and environment
·  Provide coaching to the new hires in product knowledge, services, selling skills and client experience as appropriate

Measuring effectiveness and feedback on People and Client Intelligence

·  Share observations and feedback regarding client trends, behaviors and other insights.
·  Be accountable for client and employee loyalty quantitative and qualitative Key Performance Indicators (KPIs)
·  Proactively bringing people and client intelligence/pulse of the retail teams to retail and business