e-Commerce Assistant

Job description

The e-Commerce Assistant will work on various activities and digital projects related to the Fragrance and Beauty eCommerce division within CHANEL UK. Working cross functionally with several local departments; Marketing, Operations, IT, Logistics, Customer Care as well as other areas of expertise within the Digital team including Media, Creative teams and CRM. The role will be a key contact for Global teams based in Paris and local teams in e-Commerce markets within the UK Region and will be responsible for the following areas:

E-Commerce Operations Management :

·  Responsible for the activation and presentation of product on Chanel.com using a Product Management System to manage the product catalogue
·  Oversee the Out of Stock management, co-ordinating with Supply Chain to maintain optimum stock levels online
·  Take ownership of the Go live check list for new product launches to ensure copy, translations, pricing and digital content is delivered on time
·  Co-ordinate the Digital Orchestration for all new campaigns, liaising with the Global team on go live dates for all Chanel.com campaigns 
·  Communicate the master content calendar for landing page content and campaign rotation
·  Test all new campaigns links, content and new features in UAT environments, co-ordinating feedback using JIRA
·  Be the point of contact for the e-Commerce and Client Care teams for issues with campaign launches, new features, user experience and site developments
·  Perform regular checks across Chanel.com UK and all Region countries
·  Co-ordinate with Chanel Global team in Paris to stay connected on all digital developments, future campaigns and e-Commerce projects
·  Brief the UK design team on local initiatives and requirements for local projects

Analysis & Reporting

·  Support on weekly, monthly and quarterly reports for e-Commerce trade, writing regular commentary and insights, with actions to continue to optimise the e-Commerce business
·  Use Data Insight tools to monitor new features, campaigns and customer journeys online, reporting regularly on findings
·  Use Google Analytics to report on Traffic and Acquisition, monitoring trends to share with internal teams and external agency’s
·  Provide regular feedback and insights on Digital campaigns across Chanel.com for the UK and Region countries, using multiple sources of data to provide constructive campaign analysis
·  Support the Head of e-Commerce on all Ad-hoc reporting
·  Partner with the Business Intelligence and Global Analytics team for all tracking, tagging and development of UK reporting

Client Experience, CRM & Marketing Support

·  Work in close partnership with the CRM team on all Digital campaigns, key product launches, themes and local initiatives throughout the year
·  Co-ordinate with local Marketing and Global teams to plan product launches and campaigns, communicating the Digital launch plan and content strategy
·  Support the development and execution of online marketing activities to drive the e-Commerce business, taking ownership of eCommerce tasks
·  Support in the partnership with external agencies for Paid Search, SEO and Digital Media channels

Site Developments & Projects

·  Support in e-Commerce site development across the UK and the UK Region, ensuring efficient testing phases, logging JIRA tickets and working with IT on project progress
·  Support the Business Analyst and Project Manager on new functionality, ensuring smooth transitions and efficient launches on site

Personal Skills required:

·  2-3 years’ experience in similar e-Commerce roles (luxury and / or Beauty background preferred)
·  Knowledge of e-Commerce platforms, content management systems and e-Commerce site operations tasks
·  Strong analytical skills with experience in e-Commerce trade and reporting
·  Highly organised and detail-oriented, with the ability to prioritise work load
·  Proficient knowledge of PowerPoint and Excel