Beaute Analyste

Job description

Seeking a talented Beauté Analysté to join our Saks Fifth Avenue team!

Service

·  Successfully provide superior service to every client, every day through the Chanel service ritual.
·  Deepen client relationships and loyalty through personal connection and building trust
·  Grow and enhance business by achieving clientelling targets
·  Demonstrate and execute exclusive services
·  Attend seasonal seminars hosted by Education Executives and implements all training received. Is curious to learn more to nourish a beauty culture, being proactive in self-learning.
·  Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa.
·  Address and successfully resolve client situations according to company philosophy and standards. Partner with the appropriate teams as needed.
·  Understanding the details of events and involving every customer through introduction and demonstration.

Selling

·  Has solid knowledge of the Brand, its heritage and know-how, and shares it with the clients as well as the team.
·  Knows and understands the business challenges and maintains discretion about all areas of the CHANEL business
·  Contributes to build the business by achieving sales targets, using all levels such as product services, data capture to loyalize, recruit and grow client return rate.

Image

·  Model brand image expectations in terms of image code and service behaviors as a brand ambassador to all audiences.
·  Ensures that the work area is clean, tidy, hygienic and professional at all times; knows and respects Visual Merchandising guidelines.
·  Has a positive attitude, communicates with the team and the manager on a regular basis and has the sense of ethics and integrity.
·  Treats others with respect, acknowledges cultural differences, and is willing to learn from those differences.

POSITION REQUIREMENTS:

A Successful CHANEL Beauté Analysté will be:

·  Service Oriented, expressing genuine concern for customer's needs
·  An excellent listener
·  Articulate and knowledgeable about both cosmetics and fragrance
·  Flexible: adaptable to scheduling changes, new ideas and direction
·  An enthusiastic team player
·  Confident and professional, striving for excellence in all he/she does