Temp Log & Pass Analyst
CGI are actively recruiting for Service Desk Log and Pass Analysts. Our roles offer a fantastic opportunity to become a member of an Award Winning, World Class Service Desk. This role offers excellent career prospects in the UK and even Worldwide in a variety of sectors.
Service Desk Log and Pass Analysts are required to: -
• Be readily available to answer the phone to our clients in a professional and efficient manner.
• Actively employ, share and contribute to the company's knowledge base.
• Manage open incidents in line with industry best practice guidelines.
• To support local and Global clients.
• Take control, understand goals and own your performance.
• Provide a positive image of the company through your role as the first point of contact
• Collate all the required information from the customer, and transpose into the call logging system, providing a fix wherever possible.
• Log faults and requests via email into the call logging system.
• Complete courtesy call backs to the customer when their faults have been resolved.
Essential Skills/Experience: -
• Problem Solving
• Good written and spoken communication skills
• Able to work under your own initiative as well as part of a team
Desirable Skills/Experience: -
• Previous experience working on a Service Desk
• An understanding of working to SLAs
• ITIL Awareness
7.5 hour shifts scheduled between 07:00 – 20:00.
5 days a week, flexible between Monday to Sunday.
Your future duties and responsibilities
Required qualifications to be successful in this role
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.