Service Desk Technician- DINFOS

Job description

Job Description

Service Desk Technician- DINFOS

Position Description
CGI Federal has an immediate opening for a Service Desk Technician. This person will provide Tier 1 customer support functions to students, staff and faculty in a training environment. Selected applicants will be the face of the company to the client supporting over 2,000 computing devices, tablets, 2-in-1 devices, printers, scanners and associated peripherals.

Your future duties and responsibilities
• Assist users via phone and field support in a wide range of computer issues.
• Includes installing, upgrading and maintaining desktop and portable computer hardware, software, printers, and peripherals.
• Enters and updates tickets into the automated trouble ticketing system.
• Tracks trends and recommends corrective actions.
• Ensures compliance with applicable security and property accountability requirements.
• Provides minor network cabling installations and modifications as required

Required qualifications to be successful in this role
• DoD 8570 IAT Level 1 (A+CE or Network+CE or SSCP) or higher
• Interim Secret or Secret Clearance
• 2-3 years of IT troubleshooting experience
• Effective communicator
• Multitasking capabilities

#CGIFederalJob

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Skills

Reference

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