Offers “CGI”

Expires soon CGI

Mid-tier Technical Support Analyst

  • Vancouver, Canada
  • IT development

Job description

Job Description

Mid-tier Technical Support Analyst

Position Description
CGI in Canada
Canadian roots, global reach
Founded in Canada in 1976, CGI has evolved into the country’s largest IT services provider, serving as a long-term, committed partner to clients in Canada and in more than 40 countries around the world. With more than 12,000 professionals across Canada, we work where our clients do business, providing local responsiveness and accountability that ensure the highest level of service and support.

CGI is more than just an IT consulting company; we are a global organization offering a world of opportunities. Become part of a unique culture that gives you the freedom to innovate, to make decisions, to achieve your full potential, and to chart your own career.

This is an exciting opportunity to join CGI, a world-class IT company, for a permanent role to providing leading IT services to our local clients.

We are searching for a Technical Support Analyst to join our Mid-tier team, supporting portal applications for our clients. In this role, you will work in multiple environments using a range of technologies. Activities include the installation and configuration of application containers, code migrations, troubleshooting technical issues, process documentation, and close collaboration with the client and other teams within the organization.

Your future duties and responsibilities
Coordinating code deployments to production and non-production environments
Performance and availability monitoring
Configuration and management of middleware technologies including: application servers Glassfish, RedHat EAP, Tomcat
Administration of existing application tools such as JIRA, Confluence, Version Control Repository (GIT)
Troubleshooting database issues, querying and updating database records in SQL.
Troubleshooting web application issues, reviewing server logs and Java stack traces to identify problems.
Troubleshooting web services, creating and running SOAP request using SOAPUI.
Monitoring and resolving Tier 2 tickets in an ITSM system.
Support for production and non-production environments on Linux and Windows Server platforms
Maintaining and developing scripts using Bash shell scripts and Window’s PowerShell
Creating and managing automated test scripts in Selenium

Required qualifications to be successful in this role
Minimum 2 year College Diploma (Computer Related)
Minimum 1-2 years supporting some of the following technologies as listed above
Application Server experience
SOAP and XML
SQL experience
UNIX and Windows Server platforms
Shell scripting

Our ideal candidate will have also have experience with the following technologies:
Java
Javascript
JUnit
RedHat EAP
SOAP UI Scripting
SSL certificate expertise
OpenAM
JIRA and Confluence Administration
Selenium Testing Framework

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Skills

·  Shell Script
·  SQL
·  Java
·  Jira management software
·  Middleware
·  Selenium

Reference

716252

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