Desktop Technician

Job description

Job Description

Desktop Technician

Position Description
Are you looking for an opportunity to utilize your end-user oriented technical skills? We have the position for you. We are a leading IT company with many global clients offering multiple opportunities to build your career. We are currently looking for a talented and dynamic desktop support technician to join our team and help support our clients.

Your future duties and responsibilities
The Desktop Technician is part of the GTO Canada End User Services team.

The member will be responsible for the set up and support of desktop and laptop equipment for our client.

Responsibilities include:

• Installing, diagnosing, repairing, maintaining, and upgrading all PC equipment.

• The person will also troubleshoot problem areas in a timely and accurate fashion.

• Provide end-user assistance where required.

• Image Workstation for new deployments.

• Manage and track inventory via CMDB and home made tools.

Required qualifications to be successful in this role
Mandatory Technical Skills:

• Windows 7, Windows 10 (Mac OS X is an asset)

• Antivirus

• Office Suites 2013, 2016, (Office 365 is an asset)

• Knowledge of Computer hardware

• Knowledge of networking principles

• Ticketing system (Service Now / ITSM is an asset)

Soft skills:

• Customer service oriented

• Professional appearance since this is a client facing role

• Self-starter, ability to work independently

• Must be able to meet scheduled deliverables

• Team player

• Leadership

• Dynamic

• Autonomous

• Resourceful

Scholarship

• Post-secondary education in a relevant discipline or equivalent work experience

Languages:

English and French

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Skills

Reference

712014