Expert Fraud Analyst
City of London (Greater London) IT development
Job description
JOB PURPOSE
As the Expert Fraud Analyst you will be part of a Fraud team minimising the company's exposure of fraud through the introduction of tactical and strategic fraud initiatives
KEY RESPONSIBILITIES
• Assist the Fraud Detection Manager by setting and writing new processes and policies for Fraud prevention for all products.
• Ensure CFS Chargeback policies reflect current Mastercard Chargeback rules. Update as necessary.
• Liaise with the operation to ensure that procedures for Fraud and Chargeback reflect current CFS policies.
• Carry out spot checking to ensure CFS policies are being adhered to in the operation.
• Write, test, promote and monitor new rules and initiatives to protect against specific fraud types
• Monitor current fraud levels and benchmark against industry averages.
• Monitor chargeback attempt rate and success rate and benchmark against industry average.
• Develop Fraud and Chargeback Management Information for all products as required.
• Monitor fraud loss against forecast and explain variances.
• Provide weekly and monthly updates on business KPI's and planned initiatives to Line Manager.
• Daily liaison with the operation to understand latest business trends, agree and recommend action accordingly.
• Conduct ad-hoc investigations into possible internal or Retailer fraud as necessary.
• Understand the functionality of fraud prevention systems currently in place across all products.
• Be aware of industry best practices and standards.
• Understand functionality of operational systems and where this can impact fraud levels.
Desired profile
Qualifications :
· Highly PC literate
· Problem solving and attention to detail.
· Ability to liaise and influence all levels of management and work with other departments
· Self-motivated, good work ethic
· Ability to make an informed decision based on the information available
· Able to prioritise and organise
· Good communicator
· Flexible approach to tasks and a good team worker