Customer Service Advisor

Job description

Do you enjoy speaking to a variety of people?

Do you care for people and animals?

Do you like working in a call centre with more flexible work patterns between 0800 – 1800 Monday to Friday and 1 in 3 Saturday mornings paid at overtime?

If so, we may have the job for you.

Overview

We are looking for friendly and empathetic Customer Service Advisors to assist our customers with a variety of queries in accordance with our contact centre procedures. You'll be working as part of a team delivering a first class service to all of our customers.

Key Duties
· To answer and handle calls promptly and in a friendly and courteous manner
· Identify and respond to the needs of customers, resolving their queries where possible and escalating them to the relevant departments where necessary.
· Keep customer records up to date at all times
· Keep up to date your knowledge of policies and knowledge
· General administration duties
Key Requirements
· Previous Customer service experience (Preferably within an inbound environment)
· Proving track record consistently hitting key performance indicators
· Excellent telephone manner
· Good PC skills
· Attention to detail
· Team player
About us

At Cardif Pinnacle we're on a mission to keep pets happy, healthy and safe. We want to become the leading pet healthcare service provider by being holistic and using technology to keep our customer's pets safe and healthy.

We pride ourselves on providing an inclusive working environment. Every team works collaboratively to ensure our goals our met and we all play as hard as we work.

Our benefits are amazing including 24 days holiday (plus your birthday!), generous pension scheme, private medical cover plus a host of flexible benefits!

You are you, and we recognise your individuality, offering a wide range of support and tailored working environments to suit your personal needs.

With exciting projects on the horizon, there hasn't been a better time to join us.

So what are you waiting for?! Apply now!

Cardif Pinnacle is a subsidiary of BNP Paribas Cardif, a worldwide provider of insurance and savings products, and ultimately part of the global banking group, BNP Paribas SA

Desired profile

Qualifications :

Required Skills and Work Experience:

Essential
·  Previous call centre experience (preferably in an inbound environment)
·  Previous customer service experience
·  Sound experience working towards call volumes and quality targets
·  Excellent telephone manner
·  The ability to communicate effectively, verbal and written
·  PC literate
·  Previous administration experience
·  Ability to work towards tight deadlines and productivity levels
·  Good attention to detail
·  Excellent data entry skills
·  The ability to work as part of a team
Desirable

·  Previous customer service experience
·  Finance or Insurance industry experience
Required Qualifications:
Essential
·  GCSE's passes A-C or equivalent, including Maths and English
Desirable
·  A Levels, or equivalent, in Maths and English
·  Microsoft Word and Excel (basic level)
·  NVQ in Customer Service