IT technical support engineer

Job description

We are a leading chemical company, with the best teams developing intelligent solutions for our customers and for a sustainable future. Our success as a company relies on the engagement of our employees. We encourage our employees to develop their strengths, and we recognize their achievements. For you, this means a wide variety of job roles, and exciting opportunities for learning and career development.

Description

Fueled by a passion for color and entrepreneurial spirit, Colors & Effects holds a leading position in the pigments market. The strategic focus on pigments will strengthen as Colors & Effects plans to integrate into the Sun Chemical, a member of the DIC Group in 2020. Colors & Effects fully concentrates on the pigments business and its customers to achieve its goals of growth and cash generation. Based on their chemical expertise in the coatings, plastics, printing, cosmetics and agriculture markets, Colors & Effects experts offer consultative solutions. For our customers and our company: We live colors. We boost effects. For more information about Colors & Effects, visit www.colors-effects.basf.com.

 

Objectives

 

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Reporting into the Global IT Infrastructure team, this position requires a detail oriented candidate with excellent analytical skills as well as excellent communication and technical skills. Technically is responsible for research, procurement, and support of technologies such as (Windows client and server operating systems), network fileservers and Print devices. Other technologies that are required are Active Directory/Group Policy Management and Microsoft Office suite of products; required to work with Manufacturing System Engineers regarding connection of those systems to the network.

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There will be a considerable amount of project work involved. This could be in a collaborative role or leading a project on a local, regional or global scale.

Main Tasks

 

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IT Systems and applications: Works with and fully understands local IT systems. This applies to standard operating systems. Local area networking, printing operations and local (site based) applications.

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Application of expertise: Act as a local subject matter expert for IT. Provide expert local IT knowledge to the business.

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Follow, maintain procedures: Maintain local IT services within the boundaries of Corporate IT policies. Apply Corporate policy where necessary and educate local business with regards to policy.

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Problem solving: Fix user issues by taking a logical problem solving approach. Remote support and assistance should always be available but local, quick response is a key to good support.

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Innovation and research: Keep up to date with IT trends, Corporate policies and known issues. Spend some time each week to keep abreast of IT trends and industry standards.

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Appropriately addresses user inquiries and problems in a timely manner. Monitor life cycle of computer hardware and recommend upgrades as appropriate. Troubleshoot hardware or OS failures and take necessary actions ensuring no or minimal downtime to clients. Coordinate with third-parties for support services. Develop and maintain installation and configuration of specialized systems used by the R&D, Customer and Tech Service departments.

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Provides input and subject matter expertise into global IT decision making in specialist areas.

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Collaborates, co-operates and can lead corporate projects across the enterprise, local, regional and global.

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Successful completion of duties will maintain the smooth running daily operations of systems and processes including desktop support, network files, networked printers, and all plant manufacturing systems. This position allows for improved technical usage and functionality. Without this position, system problems and issues would not be addressed timely and processes could be delayed or stopped due to members from other teams without the expertise addressing situations.   

Requirements

 

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6+ years within IT industry; Experience implementing and maintaining client computers; implementing change in clients environment with logon scripts, AD, etc.; experience with technologies such as Windows 7, 8.1, and 10 and Windows servers.

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BS / BA Business Information Systems, MIS, Computer Engineering and/or Computer Science (with experience); A+ Certification, MCSE, MCSA, MCP, CCNA5 years of directly related PRC accounting / finance / tax experiences.

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Advanced knowledge of VBA scripting within Office applications.

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An understanding of PowerShell and scripting and/or a programming language within a Windows environment.

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Advanced skills in specialist area of IT knowledge (e.g Networking, Messaging, Security…).

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Be familiar with software including MS Office/ Office 365 (Word, Excel, Outlook, etc.),Windows Server O/S, File and Print services, Windows Client O/S, Basic Networking (LAN, WAN, TCP/IP, etc.),Specialist Area of Knowledge.

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Responsibility to provide detailed AOP estimates for area of specialist knowledge.

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Interpersonal and communications skills – Ability to communicate with all levels of the business from shop-floor to management.

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Full driving license.

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Strong written and oral communication skills both in English and Chinese; Effective communicator able to overcome barriers presented by geographically diverse virtual teams, challenging internal customers within the business environment and a variety of outsource providers.

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Ability to convey IT matters across all aspects of the business.

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Presentation skills and the ability to present to a diverse audience including senior leadership.

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Strong ability to manage deliverables from creation to implementation while maintaining budgetary constraints and target dates; High degree of analytical and technical skill required; Ability to adjust to changing priorities, circumstances, direction and personal styles.

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Ability to make prioritizing decisions for other members of staff. Know where and when to deploy resources based upon a deep knowledge of business processes.