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At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We achieve this through our commitment to continuous improvement and operational excellence, which gives us the opportunity to set and deliver on ambitious, long-term goals.
We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development. This allows for our employees to innovate and generate new ideas, put them into action, and gain insights from them to further advance our collective expertise.
And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine in 2020 as one of America’s Best Employers. We strongly support the spirit of collaboration through effectively involving team members and colleagues from other relevant units when developing and executing strategies and projects. Come join us on our journey to create solutions for a sustainable future!
Field Technical Service Representative (2001475) – Lansing, MI
Where the Chemistry Happens
We are seeking a professional like you to support the daily operation of BASF products in customer automotive assembly plants by providing on-site technical and application knowledge. You will respond to customer requirements, enforce product quality/performance specification, and support new product/application development. You will also provide on-site expertise of product performance including color management, defect identification, and corrective action if necessary. Additionally, you will develop and support customer relationships.
In this role, you will support the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis and resolution. You will also assure product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.
You will demonstrate the technical and professional expertise needed to enhance BASF’s reputation with the customer and integrate within the business and technical community to bring additional value to ECO coatings customers. This role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations.
Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent
Formula for Success
· Your background in Coatings will enable you to manage and improve the paint shop process flow as you perform root cause analysis on observed defects, analyze the data and suggest corrective actions or changes.
· Utilizing your SAP knowledge and strong project management skills, you will manage inventory, product usage, paint trials and new product launches.
· Your proven experience with paint processes (including ancillary paint processes) and applications will aid you in leading a shift and making decisions without supervision.
· Developing key internal and external relationships, you will communicate with all levels of the customer organization to assess customer requirements and collaborate effectively with your team, management, and internal groups such as manufacturing and supply chain to adapt to diverse cultures and manufacturing plants.
Create Your Own Chemistry: What We Offer You
Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.
The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.
BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.