Junior Business Analyst

Job description

Main missions

The Business Expert team is key in the shared investment platform environment: they give the expertise on small enhancements but also during the project analysis and Roll in. They ensure the quality of the business requirement, challenge the needs and the development, follow the activity and lead meeting for alignment. The Business Expert guaranties the core model (convergence) and always focus on the partner satisfaction.

Due to the huge financial stakes, strong requirement from business about performance, reliability and stability of the solution are requested. The Business Expert ensures the good communication between business and IT team to find the best approach.

The main mission for a Business Expert is:

1 – Manage small changes' deployments

·
Coordinate gathering of requirements and local impacts analysis

· Ensure to deliver on time, on scope and on budget
·
Report on activities (KPI) and follow AXA Services governance

· Risk monitoring
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Perform Solution test or UAT (communication, tests plans, test data)

· Update training materials and review local usage
· On some case provide help or support on Project

2 - Provide Local Support to users

· Bring expert knowledge on the different tool
·
User assistance: Questions and answers, ad hoc requests

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Support user to raise incidents and small changes in the ticketing tool with the required detailed description and quality, address questions & answers….

·
Track tickets until their resolution and communicate back to the users on resolution actions

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Mobilize and support business in order, for them, to perform UAT and close the tickets.

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Contribute to weekly meetings with Service Management team to review status, update plans and update priorities.

·
Participate in the Service Maintenance/project Committees, as well as in the ad hoc meetings required

3 - Deliver the functional design of the local features and requirements

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Liaise with Finance representatives (Process Owners mainly)

·
Get support from Central Demand/Supply teams in Lisbon with Solution Expertise

4 – Perform solution training

Desired profile

Qualifications :

Experience:

·  3 to 5 years of experience in a bank or insurance on Investment or Finance department.
·  Graduate in Finance or Economy.


Technical Skills

· 
Business Analysis or Business Support around Application Maintenance experience

· 
Capability to develop knowledge around an IT solution to interact with Development team for example

· 
Knowledge on Financial Instruments, Asset servicing, Financial data Management and / or Investment Accounting and Reporting as this is the scope of the SHIP platform and needed to interact efficiently with business counterparts.

· 
Experience in project study and project management is a plus.

Non-technical skills

·  Change management skills
· 
Ability to work in complex environments (multi-cultural/multi-country/geographically distributed team)

·  Ability to anticipate issues and react promptly
·  Excellent Communication skills
· 
Ability to take ownership of problems and issues and manage to resolution with diplomacy.

· 
Ability to work effectively with business partners, challenging where appropriate to give the best solution/results

· 
Ability to work in a distributed delivery model, with near and offshore teams

·  Team spirit and collaborative mind-set

Languages
·  English Fluent
·  French Fluent