CCaaS Presales Engineer

Job description

Atos is a global leader in digital transformation with 120,000 employees in 73 countries and annual revenue of € 13 billion. The Group is the Worldwide Information Technology Partner for the Olympic Games and clients across all business sectors. We operate under the brands Atos, Atos Syntel, Unify and Worldline.

Unify is the Atos brand for communication and collaboration solutions. At the core of the Atos Digital Workplace portfolio, Unify technology enables organizations of all sizes to transform the way they collaborate, creating a more connected and productive workforce which can dramatically improve team performance, individual engagement and business efficiency. Unify products represent a strong heritage of technology innovation, reliability and flexibility. Their award-winning intuitive user experience can be delivered through almost any device and in any combination of cloud or on-premise deployment. Augmented by Atos’ secure digital platforms, vertical solutions and transformation services, they set the global standard for a rich and reliable collaboration experience that empowers teams to deliver extraordinary results.

 

 

  Position Title:

Call Center as a Service Pre-Sales Consultative Engineer

 

  Location:

100% remote within the United States (up to 40% travel).

 

Position Summary:

Atos is hiring an experienced (5+ years) CCaaS Presales Engineer to join our team. You will be supporting a sales group of Cloud Communications specialists addressing customer’s technical needs and business strategy, building successful solutions, and adding to a winning culture. Exciting opportunity to lead and expand your skill set.

 

Basic Requirements/General Responsibilities:

·  Assist sales team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements into effective technical solutions.
·  Maintain high level knowledge of industry and product knowledge, especially as it relates to technical strengths and weaknesses to create and execute successful win strategies.
·  Using a consultative approach, work directly with customers to capture business requirements, share best practices, make recommendations, and document the optimal design.
·  Perform technical benefits assessment for customers by gaining detailed understanding of their environment
·  This role will support business development activities by providing demonstrations of CCaaS solutions, engaging in the sales process as an expert
·  Support new and existing sales efforts via technical discovery, product demonstrations and presentations
·  Assist in the preparation of responses to RFP’s and deliver technical and sales oriented presentations to customer’s technical staff and senior management
·  Experience with NICE inContact preferred.

Qualifications include:

·  Minimum of 5+ years practical experience in VoIP, Contact Center, and Cloud oriented Sales
·  Ability to act in a consultative manner to understand customer’s needs and earn customer’s confidence
·  Must possess strong presentation skills and be able to communicate professionally in written fashion
·  Ability to work in a fast-paced, dynamic environment that requires excellent time management and organizational skills to achieve results across multiple simultaneous project
·  Adept at developing design documentation
·  Deep technical knowledge of premise and cloud-based solutions.
·  Successful experience and understanding of customer pain points and business strategies as it pertains to UCC and Contact Center.
·  Understanding of Microsoft Teams, NICE InContact, and/ or Enterprise Telco Regulations Solutions (very nice to have)

 

Your Application: If you wish to apply for this position, please ‘click to apply’ and complete our online application form and attach your CV in Word or rtf doc format. Atos does not discriminate on the basis of race, religion, color, sex, age, disability, veteran status or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements. We are committed to making reasonable adjustments to the applications process for people with disabilities.  

Career site: https://atos.net/en/careers | Twitter: https://twitter.com/atos | LinkedIn: https://www.linkedin.com/company/atos #AtosCareers

Nearest Major Market: Irving
Nearest Secondary Market: Dallas