Offers “Atos”

Expires soon Atos

NAO-IDM-Siemens-Malvern, PA Techbar #1

  • Internship
  • Malvern (Chester)

Job description



About Atos

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

Position Title:
TechBar Level 1.5 Agent
Location and Work Hours:
40 Liberty Blvd
Malvern, PA 19355

Core Responsibilities
Working in a stationary position in a large customer focused environment; 
Good interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues 
Good written and verbal communication skills – in particular, verbal and telephone enquiry handling skills in native language and business fluent English 
Excellent listening skill 
Good analytical skills and an ability to define the precise nature of customer problems
Ability to conceptualize problems 
Ability to give specific and clear instructions and problem-solving advice 
Ability to organize and prioritize work in an effective manner 
Ability to work under pressure and be decisive 
Methodical and disciplined approach to work 
Self-motivation, drive and determination to succeed 
Good personal time management and task organization 
Ability to work well in a team 
Good understanding of customer satisfaction principles and practices

Minimum Requirements
At least 2 years’ experience in a customer service industry, preferably IT based; 
At least 3 years’ experience of working in a helpdesk/customer handling environment;
Preferred Qualifications
In depth knowledge of PC technologies and desktop/server hardware and software architectures 
Knowledge of cabling and network architectures 
Ability to grasp new technical concepts quickly 
In depth knowledge of Microsoft applications used on PCs 
Basic understanding of computers and how they are configured 
Ability to identify and distinguish between hardware, software, network and server problems
Skills in the use of PCs and associated software and applications 
Knowledge and experience of Anti-Virus products 
Knowledge and experience of MS Server Products a plus

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

Nearest Major Market: Philadelphia

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