Messaging and UC support engineer 1
Pune (Pune)
Job description
Messaging and UC support engineer
Job Description – Messaging and UC support engineer
Details
Number of planned hires:
Job Family:
Job Level (GCM Grade): AC3/CC1
Job Country:
Working Hours: 40 hours, 5 days a week, possibly in different shifts and on-call if needed
Description
As a Messaging and UC support engineer you play an important role in the Global IT support organization. Your scope is the Messaging an UC area based on Microsoft technology which consisting out of a Hybrid environment serving > 100K people worldwide. The scope of the Messaging and UC support engineer covers the following areas:
· Exchange on-prem
· Exchange on Office 365
· Skype on-prem (will be decommissioned)
· Skype Teams on Office 365
Responsibilities
· Responsible forMonitor, Administer, Troubleshoot support for Email infrastructure hosted on Microsoft Exchange Server 2003/2007/2010/2013/2016, O365 and Skype for business
· Manages the corporate instant messaging system; will configure and maintain the hosted Skype for Business service offering
· Help support constantly growing pipeline of Exchange and SFB projects by delivering exceptionally and timely executed services
· Maintains the globally distributed in- house servers and appliances that support our enterprise Messaging systems
· Manages Messaging Application – Server as well client
· Performs restore jobs (such as mail/ mail box / db) following SOPs.
· Perform jobs such as failover / failback under guidance / supervision
· Troubleshoot complex issues such as - database corruption, failure, performance issues
· Outlook rules and troubleshoot client end and free/busy issues
· Configure rules and Calendars, configure extended calendars
· Manages Skype for Business, performs jobs such as Configure settings on the Lync/SFB clients, Delete and recreate SFB profiles, troubleshoot client end sign-in issues, Monitor call quality dashboard and resolve call quality issues, Configure dial-in conferencing, meeting options, presence privacy mode, conference recording, federation etc
Required skills and expertise
· Mandatory experience of 3+ Years of support experience in Core Office365 Technologies.
· Should be certified on MS-200, MS-201 (or MS-202) and MS-300
· Candidate should possess excellent knowledge of PowerShell scripting (reading / creating / troubleshooting ) scripts
· Should have experience of troubleshooting Exchange / SfB / Teams in Hybrid environment.
· Working knowledge of Outlook/Lotus Notes, troubleshoot NDRs, Analyze the message header, Delegate permission, recovering deleted items, Outlook rules and Free/busy
· Candidate should be well aware and experienced in Exchange 2007/2010/2013/2016 and Skype for business concepts and features such as High Availability DAG, Clustering, Disaster Recovery, Auto-discover, Backups, Transport & Routing
· Maintains the globally distributed in- house servers and appliances that support our enterprise Messaging systems
· Should have excellent understanding of Hybrid configurations, basic understanding of Identity and Access management
· Knowledge on Mail flow / Security / SPAM / DKIM and troubleshooting related with Mail flow in Hybrid mode
· Should possess good skills on in-depth troubleshooting of Outlook applications (Outlook for iOS, OSX, Windows 10 and Android)
· Should be able to assess security scores in Office365
· Candidate should be flexible to adopt and adapt any other technology that would be involved in the job requirement.
· Should have knowledge on Basic Active directory from integration with office365 perspective.
· Should have clear conceptual knowledge of AAD / ADFS technology.
· Knowledge of SharePoint and O365 groups will be added advantage.
· Candidate should know the work process under ITIL guidelines and change management process.
· To work with other team members to support on escalations
· Demonstrate strong analytical and problem solving skills
· Deliver audit and other mandatory reports/documents as and when requested by internal or external audit teams or clients
· Ok to work in different shifts and in a 24*7 environment
· MCSE certification is a plus
· SQL and PowerBI knowledge (for reporting) is a plus
Soft skills
· Fluent in English
· Good communication skill
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