Offers “Atos”

Expires soon Atos

MANAGED SERVICES TECHNICIAN

  • Sofia, BULGARIA

Job description



About Atos

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

We are looking for an energetic graduate or professional to join our growing young, diverse and positive Managed Services Team in Sofia. In this role you will participate in the Incident Management and Request Fulfillment processes and support the Change and Problem Management processes for one of the global automobile industry leaders.

Managed Services Team aims at fast resolution of all incidents within the contractually agreed SLAs and providing effective communication and coordination between the relevant teams. The primary focus is to ensure critical incidents having direct impact on clients' business are resolved, to own and lead the communication, coordinate the different teams, track and document progress and action plans.

In-between these activities you would be also able to impress your future teammates with your fussbal and gaming skills.

 

Your future responsibilities:

• Infrastructure, Network and Application monitoring;

• Resolve incidents, complete service requests or initiate support from remote and/or onsite support teams required for this;

• Identification of appropriate problem-resolution procedures using customer-specific information;

• SPOC (Single Point of Contact) within the service provider for the incident originator;

• Contact incident originator via telephone or e-mail when the incident has been resolved or service request has been fulfilled;

• Proactively monitor progress throughout the entire lifecycle of the incident;

• Ensure all defined steps and procedures are executed through the different units that are involved in the Incident Management, Change Management and Request Fulfillment processes.

• Notify Service Level Management about identified critical incidents and potential SLA breeches;

• Provide management information of processed incidents and service requests to Service Level Management;

Our requirements :

• Fluent English  – level B2 or above

• Ability to work on shifts

• Willingness to learn

• Overall IT Knowledge and computer literacy
• Excellent communications skills
• Strong Analytical skills and process understanding
• Customer focus attitude
• Sense of responsibility

 

The benefits you would receive:

• Excellent remuneration package:

- health insurance

- food vouchers

- taxi vouchers

- additional meal compensation

- stores, restaurants and sport centers discounts

- parking

• Extensive training program:

- IT Service Management Processes and tools

- Networking fundamentals

- Operating Systems

- Telecommunications and VoIP

• Flexible working schedule

• Up to 15% work from home

• Office located next to a metro station

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

Make every future a success.
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