L2 Helpdesk Engineer

Job description

About Atos

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over $14 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. ATOS is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under thebrands within Atos, Atos WORLDGRID, Atos SYNTEL, Atos UNIFY. Atos is an SE (Societas Europaea), listed on the CAC40 Paris stock index. For more information please visit,https://atos.net/en-na/north-america !

The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

 

 

Position Title:

L2 Helpdesk Engineer

 

Location:

Cleveland, OH

 

Position Summary:
Atos currently seeks an experienced Helpdesk Engineer to join our team to help serve one or our top clients in Philadelphia, PA.

 

Responsibilities include:

·  Approximately 75% - 80% of job will be dedicated to handling user issues remotely at the service desk. This includes handling incoming calls and tickets within a contact center / Service Desk environment. Approximately 20% - 25% of time will be used to provide hands-on technical support.
·  Receiving, logging and managing calls from internal staff via telephone and online ticketing system
·  Tier 1 and Tier 2 support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers and iPads
·  Troubleshoot basic network issues such as down sites/phone outages
·  Escalate unresolved calls to the 3rd line support
·  Log all calls in the Service Desk Call Logging system
·  To maintain a high degree of customer service for all support queries and adhere to all service management principles
·  Utilize in house knowledge-base in order to assist with triage
·  Identify major incidents and notify 2nd line support in a timely fashion.
·  Ability to check user accounts for required matching security

Basic Qualifications:

·  3+ years of work experience with service desk application support
·  3+ years of work experience with end user support-desktop support-hardware
·  1+ years of experience with networking administration

Preferred skills:

·  Basic networking administration skills; L1 or L2 is a plus.
·  ServiceNow ticketing system
·  Knowledge of SCCM

 

Your Application:  

If you wish to apply for this position, please ‘click to apply’ and complete our online application form and attach your CV in Word or rtf doc format. Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our peopleregardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.  Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

Career site: https://atos.net/en/careers | Twitter: https://twitter.com/atos | LinkedIn: https://www.linkedin.com/company/atos #AtosCareers  

Nearest Major Market: Cleveland