AV Technician

Job description

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

 

The AV / IT Support Technician is responsible for providing high quality customer service and technical support for all foundation audio/visual and client solutions. 

Supported functions include hardware configuration, presentations, video teleconferences and customer engagement. 

 

The role is accountable for ensuring a positive user experience with all supported technologies (Telephony, Mobile, IT & AV) dispersed platforms and components.

 

·  Provide high quality customer service for all audio/visual events and end user client hardware requests.
·  Provide primary technical support for all Audio/Visual related systems including but not limited to display devices, projectors, video teleconferencing (VTC) and Crestron control systems using documented procedures and tools.
·  Provide comprehensive audio/visual support for foundation meetings and events including setup, testing, operation and removal of AV equipment, configuration of conference room and event spaces and audio or video conferencing needs.
·  Assist users with connectivity to various unified conferencing solutions (Microsoft Teams and Skype For Business, Zoom, Bluesjeans etc.)
·  Operation and basic troubleshooting of Laptop, PC, Printer and Mobile devices.
·  Record problem symptoms and status information in a timely fashion and communicate internally within IT and externally with the customer through problem resolution.
·  Perform metrics reporting as necessary for customer engagements and system outages.
·  Maintain up-to-date inventory of all applicable hardware & software.  
·  Daily maintenance and testing of briefing room audio/visual systems, PC’s, guest devices and hallway interactive displays

 

Job Requirements:

 

·  Minimum three years of direct work experience with AV and video teleconferencing solutions and technologies.
·  Basic AV experience (emphasis on Crestron DM and RL).
·  Knowledge and support experience with industry standard VTC systems (particularly Cisco and Tandberg), conference phone solutions and audio/visual hardware platforms.
·  Previous experience with video cameras and AV control systems.
·  Excellent attention to detail and follow through.
·  Strong verbal and written interpersonal communications skills and ability to deal effectively with customers, peers and management.
·  Strong problem solving and organizational skills.
·  This role may require flexible work hours to cover the 6:00 AM to 7:00 PM building operation schedule. On-call, after hours and weekend as required

 

 

Bonus Skills:

 

·  AVIXA/CTS, Crestron, Extron, Polycom, QSC and/or Microsoft Certifications
·  Experience with event AV and live event planning
·  Ability to troubleshoot signal path for audio and video
·  Read and interpret AV drawings
·  Experience with networked AV technology
·  Ability to support IT components (Client & Mobile Hardware / Software), Windows, IOS, Android and Office.  
·  Working knowledge of MS operating systems (Windows 10) and applications (Office 2016, O365)

 

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

Nearest Major Market: Seattle