UX Design Researcher III #0000

Job description

DESCRIPTION

MULTIPLE POSITIONS AVAILABLE in San Francisco, CA: Utilize user research, product research, beta research, analytics, customer service logs, and traditional or experimental design research methods to create a program that seeks to uncover and share critical customer insights that builds deep empathy for our customers and helps actively inform product design, marketing design, and content programming decisions. Identify and manage a range of best-in-class tools and vendors for research and create self-service mechanisms for others to run studies and answer questions, and for internal teams to contribute to research that may be too sensitive for external recruiting. Work closely with product, design, and business teams to identify research topics and build a research roadmap. Develop metrics that appropriately evaluate the user experience quality of a feature, product, launch, or decision. Keep track of trends and vendors in the industry to ensure relevancy and efficient, effective use of tools and research techniques. Work cross-functionally with design, business, engineering, and marketing stakeholders to communicate insights and recommendations and advocate on behalf of the customers.

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Desired profile

BASIC QUALIFICATIONS

Primary Requirements: Master's Degree (or foreign equivalent) in
Human Centered Design, Cognitive Psychology, Statistics, Business
Management and Strategy or Data Analysis, Human Factors, Digital
Program Management, or related field and 2 years of experience in
qualitative and/or quantitative research.

Alternate Requirements: Bachelor's Degree (or foreign equivalent) in
Human Centered Design, Cognitive Psychology, Statistics, Business
Management and Strategy or Data Analysis, Human Factors, Digital
Program Management, or related field and 5 years of experience in
qualitative and/or quantitative research. Employer will accept a 3 year foreign Bachelor's degree or any other combination of degrees, diplomas or professional credentials and/or experience determined to be equivalent to a Bachelor's degree by a qualified credentials evaluation service.

Equal Opportunity Employer. All qualified applicants will receive

consideration for employment without regard to race, color, religion, sex, or national origin.

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