Training Specialist

Job description

DESCRIPTION

Job Description

The Compliance Operations Training Specialist position for Amazon will be responsible for leading the delivery of training services and training management for C- Ops team. Overall, He/ She will be responsible for driving high quality training provided to C- Ops team, provide leadership and coaching to the other trainers in the team. He / She will play a significant role in the development of a successful, effective global compliance Operations team.

Main Duties & Responsibilities:
· Effectively master, train, and evaluate all learning objectives for Compliance Operations
· Deliver dynamic facilitation of classroom-based training through the application of a variety of instructional techniques to include role playing, simulations, team exercises, group discussion, videos and lectures in order to drive learning outcomes.
· Consult with subject matter experts (SME) to ensure training information is current and accurate.
· In conjunction with the Instructional Designer, develop and maintain learning programs using a project management approach across cross-functional teams, including: needs assessment, solution development and delivery, tracking and evaluating training effectiveness as well as continuous improvement.
· Cultivate strong working relationships across multiple departments.
· Perform other related duties as required to ensure departmental goals are met.
· Assist with company culture activities as needed.
· Conduct regular training need analysis exercise and engage with stakeholders to identify training opportunities
· Keep the stake holders informed of training status for their respective orgs through periodic reports, meetings, etc.
· Develop training facilitation skills amongst respective operations teams to manage training delivery and implement training programs
· Continuously improve training programs to maximize the training effectiveness
· Deliver Training, design evaluation methods, and analyze the effectiveness
· Manage and maintain - all delivery media and eLearning application, software, for scale and ease
· Manage training content/updates residing on SharePoint, LMS and shared drives
· Collaborate with other training team members to make a great training team

PREFERRED QUALIFICATIONS

at least 1- 2 years of experience as a trainer in large ( ~2000 employees) ops organizations

Desired profile

BASIC QUALIFICATIONS

· Bachelor’s degree or significant college course work, preferably in a communication, education or related field.
· A coaching qualification, or significant experience in delivering coaching
· Expertise in developing, planning, implementing and assessing training
· Demonstrated experience leading and coaching trainers
· Demonstrated experience in delivering training to coaches and mentors
· Expert knowledge of adult learning and training practices,
· Demonstrated experience in delivering training both within a classroom context, and via distance learning
· Demonstrated experience developing classroom activities and reviews, job aids, online tutorials and/or other training materials
· Excellent communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers.
· Excellent coordination and organization skills.
· Ability to use multiple learning methods and link appropriate methods with subject matter.
· Excellent one-to-many and one-to-one communication skills in both classroom and tutorial settings.
· At least 5 years of experience in a training role, covering both technical and soft skills training
-Instructional Design and content development experience
-Experience in using various e-learning authoring tools like Adobe Captivate, Articulate Storyline etc.
· Excellent oral and written communication skills
· Experience in LMS (Learning Management System) administration