Training Program Manager

Job description

DESCRIPTION

The Neighborhoods team at Ring is revolutionizing public safety by utilizing innovative Ring technology in the form of Public Safety Programs to achieve safer communities. As part of that effort, we've developed a variety of different public safety programs. We then team up with community-based partners in order to implement–and then drive–these different public safety programs within neighborhoods across the country.

As a key part of these public safety programs, there will be a growing need to expand on our training and general knowledge management systems in an effort to bridge the gap between front-line team members, and the community partners they service.

The Neighborhoods Public Safety team is looking for a Training Program Manager to help build a comprehensive training system, including both internal and external knowledge management programs. The Training PM will be responsible for building and maintaining instructional design, knowledge management programs, and learning management systems in order to ensure consistency in partner trainings, as well as amongst internal personnel.

Responsibilities
· Work across Partner Success and Operations to ensure that the internal personnel have the training materials needed to perform their job at an exceptional level.
· Establish tools and systems for assessing knowledge gaps amongst internal personnel, as well as develop solutions for addressing those gaps and/or inconsistencies.
· help build a partner facing knowledge management system that combines educational articles, videos, and FAQs with marketing friendly guides on how to best utilize Ring's Public Safety Programs.
· Work directly with community partners to better understand knowledge gaps and/or pain points that can act as a hinderance for driving engagement.
· Help build and refine internal training guides across multiple teams responsible for working with community partners. Implement mechanisms for gauging new hire progress, as well as existing team members in order to ensure consistency in knowledge, and general best practices.
· Create mechanisms for systematically measuring the impact and deficiencies of the community partner facing knowledge management system.

Desired profile

BASIC QUALIFICATIONS

· 3+ years of experience in an instructional design, training or related role.
· 5+ years of experience in program/project management role requiring cross-functional coordination.